2nd/3rd Line Support EngineerLondon or Remote Contract (Inside/Outside IR35 Options Available)Day Rate: £220/day

Job Description

Job Description:

We are seeking a skilled 2nd/3rd Line Support Engineer to join a dynamic team and provide high-level technical support in a fast-paced enterprise environment. As part of the team, you will act as a key escalation point for complex incidents and contribute to maintaining the stability of both end-user and infrastructure systems. This is a contract role, with options for inside or outside IR35, offering flexibility in terms of working remotely or from the London office.

Key Responsibilities:

• Respond to and resolve escalated technical support issues from end users.
• Provide in-depth support for Windows, M365, Intune, Azure, and Exchange Online.
• Manage patching, vulnerability remediation, and system updates across a large enterprise environment.
• Support and maintain hardware, mobile devices, and AV/telephony systems.
• Work closely with infrastructure and security teams on escalated issues.
• Monitor and maintain service desk queues and ensure proper documentation for technical issues.

Key Skills Required:

• Strong experience with Windows 10/11, Office 365, Active Directory, and Exchange Online.
• Hands-on experience with Intune, Microsoft Endpoint Configuration Manager, and Azure AD.
• Excellent troubleshooting and diagnostic skills across desktops, laptops, and peripherals.
• Familiarity with incident/change management and ticketing tools (e.g. ServiceNow, Jira).
• Good understanding of network protocols, VPN, and remote access tools.

Location: London or Remote (Flexible)
Employment Type: Contract (Inside/Outside IR35 Options Available)
Day Rate: £220/day